Create and track a support request

Need help solving a problem?

Our team will be happy to answer your questions!

Create a request

To contact our support agents for assistance, simply go to this page and fill in the contact form.

To speed up the processing of your request, please follow the advice below:

1. Please contact us yourself, using your e-mail address. For optimum security and the best possible service, we need to be able to communicate directly with the account holder.

2. Please provide as many details as possible about the problem you are experiencing (e.g. in the case of a contact about an unexpected application crash, please feel free to take a screenshot, which you can attach using the bottom part of the interface below, and/or specify the exact error message you are encountering).

3. Log in to the support site with the login and password of the account on which the problem appears.

1. If you don't have an account, feel free to create one by following this link
2. If you already have an account but can't remember your password, you can use the “Forgot password” function to recover your account via your email address.

Additional note

You do not need to create a ticket if you encounter a problem with a deal due to Argine. In fact, we invite you to use the in-game reporting tool to report the deal, so that our Argine improvement team can correct its behavior.

Track a request

To view your current requests and check whether they've been answered, click on “Track my requests” in the top right-hand corner of your screen.

On this screen, you'll be able to see the history of your requests (tickets), with the subject you entered when creating the ticket, its associated “ID” (the number of your ticket), the length of time since your ticket was created, and its status.

List of possible statuses and their meanings

• New:

Your request has been registered. A support agent will respond as soon as possible (usually within 24-48 hours).

• Open:

Your request has already been answered by our services, and the request is being worked on

.

• Awaiting your reply:

Missing information is required to process your ticket. Please see the response and provide the requested information.

• Pending:

Missing elements are necessary to process your ticket. Please check the answer from the support and provide the requested information. If you do not reply within 3 days, you will receive an automatic email inviting you to reply again. If there is no response to your request after 7 days, the ticket will be automatically closed by our system, with no possibility for you or us to reopen it. If your problem persists, you can always create a new request.

• Solved:

Your request has been answered but does not necessarily require a response from you. You can, however, reply to it to reopen the ticket so that an agent can provide you with further details. Please only reopen your ticket if the problem repeats itself or is still ongoing. To avoid confusion and make it easier to process your ticket, it's best not to mix up different subjects. “Solved” status can also be used for bug reports or issues that require a fix to the game. It doesn’t mean the issue is actually fixed but that we took your report into account and escalated it to our developer team.

• On hold:

Your request requires the intervention of another department or more detailed checks. You can reply, but please note that our support team will get back to you as soon as they are able to respond without you having to follow up. Please note refund requests can take between 2 to 3 weeks on average.

• Closed

The request has been resolved without being reopened, and is now “closed”. This request cannot be reopened. However, you can create a new ticket from your original request (if the subject is different, please create a new request and not a follow-up) or create a new request.

Satisfaction survey

Once your request has reached “Solved” status, you may receive a satisfaction survey to find out how your support experience went during the following week. We invite you to rate only this aspect and not your gaming experience. This data is used to determine whether our team is meeting your expectations in terms of support service.

Please note that this evaluation does not reopen your request. If you wish to respond to one of our agents regarding an unresolved issue, you must respond directly to the ticket and not to the survey or any email received.