Can I get my money back when I made my purchase directly from the Apple App Store or Google Play Store?

We do not manage purchases made directly on external platforms, we simply do not have visibility on them. We, therefore, invite you to contact the support of these platforms to get your money back, here for Apple: https://support.apple.com/fr-fr/HT204084 and here for Google: https://support.google.com/googleplay/answer/2479637?hl=fr